Terms of service

This is a translation. If the English and Dutch texts differ, the Dutch text applies.

These are the terms and conditions of our shop at www.korfbalinc.shop. We keep them short and clear. If you have a question, email info@korfbalinc.nl.

1. Who are we?

Name: KORFBALINC.
Legal form: sole proprietorship (eenmanszaak)
Registered address (also postal address): Jachtlaan 67, 3972 TX Driebergen, the Netherlands. This is not a visiting address: you cannot come by or collect anything here.
Email: info@korfbalinc.nl. You'll get a reply within 2 working days.
Contact form: www.korfbalinc.shop/en/pages/contact
Chamber of Commerce (KvK) number: 90942213
VAT identification number: NL004852455B94

2. What do these terms apply to?

To everything you buy from us: in our shop at www.korfbalinc.shop and via the other channels where our products are listed, such as the Shop app.
You can read, save and print them before you order. At checkout there is a link to this page.
Ordering on behalf of a club or association? Then also read section 14.
If the law arranges something better for you as a consumer than these terms, the law applies.

3. Products, prices and stock

Prices are in euros and include VAT. If you live in a European Union country with its own currency, Shopify may convert the price into your currency. You pay what you see at checkout.
Each product shows what shipping costs, or that shipping costs will be added. In your basket and at checkout you see the shipping costs and the total, before you pay. How much shipping costs is explained in section 8.
Each product shows what it is, who it's for, and the main measurements. The photos show the product as well as possible. A colour may look slightly different on your screen.
Stock: "In stock", "Only 3 left in stock" and "Sold out" come straight from our stock. We never pretend something is scarcer than it is.
When it's gone, it's gone: if a product says so, we won't make it again.
Crossed-out price: if an old price is crossed out, it is the lowest price we charged in the 30 days before.
Discount: you see a discount in your basket or at checkout, before you pay.
Errors: is there an obvious error in a price, for example € 1,95 instead of € 19,95? Then we don't have to honour it. We'll let you know as soon as possible. If you have already paid, you'll get your money back. Your legal guarantee (section 11) always continues to apply.

4. Ordering

You order without an account.
How it works: you put products in your basket, click Checkout, fill in your details and your address, choose how to pay and complete the order with the payment button.
Checking and changing: before you pay, you see an overview with the products, the price, the shipping costs and the total. Until you press the payment button, you can still change everything: quantities in your basket, and your details and your address at checkout.
The purchase is concluded as soon as we have received your order. You then get an order confirmation by email, with your order in it. Keep that email. We also keep your order, for 7 years, for our records; if you want it again, email us.
Language: the shop is in Dutch and English. We conclude the purchase in Dutch; the English texts are a translation, and if they differ, the Dutch text applies.
Code of conduct: we are not affiliated with a quality mark or code of conduct.

5. Paying

You pay when you order, with one of the payment methods you see at checkout, such as iDEAL | Wero, Bancontact, KBC/CBC, Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. Which ones you see depends on your country, among other things.
The payment goes through a payment service, such as Shopify Payments (Shopify's payment service), PayPal or Mollie. We don't see your full bank or card details.
Klarna: if you pay with Klarna, you don't pay us but Klarna, in the way you choose at Klarna. Klarna decides itself whether you can pay with Klarna.
For a pre-order you pay part when you order (section 6). If you order for a club with a quote from us, you pay by invoice (section 14).

6. Pre-orders

Sometimes we sell a product before it has arrived. This is called a pre-order.

You'll see it straight away: the product says Pre-order, with the delivery date, for example "expected from 15 December, by 31 December at the latest". Without a latest date you cannot order the product.
If the product hasn't reached you by the latest date, you may terminate the purchase and get your money back.
Paying: when you order, you pay at most half the price. What you pay now is shown next to the button. For the rest, you get an email with a payment link just before we ship. You pay the shipping costs with that remaining payment.
Later than expected? Then we'll email you as soon as possible, with the new date. You may then cancel for free.
Cancelling: as long as the product hasn't been sent, you can always cancel for free, with the "Withdraw from contract" button (section 10) or by email. You'll then get back everything you paid within 14 days.
If we can't deliver the product after all, for example because the maker stops or the run is full, we'll let you know straight away and you'll get back everything you paid within 14 days.
If you also order something that is in stock, we simply ship that on the next shipping day. The pre-order product comes separately, as soon as it's available.

7. Printed to order

Some clothing is only printed for you when you order. The product then says "Printed to order", with the delivery time. Our print partner Printful does the printing and shipping for us.
You also have a 14-day cooling-off period for this clothing: these are fixed designs, not made specially to your wishes.

8. Delivery

We deliver in the Netherlands, Belgium and the other countries of the European Union. We don't deliver outside the European Union.
Shipping costs: Netherlands € 5,50, Belgium € 9,95, other countries of the European Union € 10,00 (converted in a country with its own currency).
Free shipping: in the Netherlands from € 25 in products, in Belgium from € 50. Free shipping does not apply to clothing that is printed to order.
Clothing that is printed to order comes from Printful, sometimes in a separate parcel and with its own shipping costs. What that costs for your order, you see at checkout, before you pay.
When: we ship with PostNL, once a week, on Friday. Order before Friday 9:00 (Dutch time) and your parcel goes out that Friday. Order later and it goes out the following Friday. In the Netherlands and Belgium it usually arrives 1 to 2 working days later, in the other countries of the European Union usually 2 to 7 working days, depending on the country.
Clothing that is printed to order takes longer: in the Netherlands usually 5 to 8 working days from ordering to delivery. The delivery time is shown with the product.
We always deliver within 30 days, unless a different date is shown with the product, as with pre-orders. If we can't make it on time, we'll let you know and you can cancel for free.
Until your parcel has been delivered to you, it is our responsibility. If it gets lost or damaged on the way, email us with your order number. We'll sort it out.
If the address you entered is wrong and the parcel comes back because of it, we'll email you. We'll send it again if you pay the shipping costs once more. If you no longer want it, you can withdraw (section 9).
More about shipping is in our shipping policy.

9. Cooling-off period: 14 days

You may undo your purchase within 14 days without giving a reason. This is called withdrawal.

The 14 days start on the day after you received the product. If your order arrives in more than one parcel, they start after the last parcel.
Before you have the product, you may also withdraw. You then don't need to send anything back yet; we'll let you know what happens next.
How: with the Withdraw from contract button at the bottom of every page of the shop (section 10). Emailing info@korfbalinc.nl is also fine, as is the model form at the bottom of these terms.
Withdraw first, then send back: don't send anything back before you have withdrawn. After your withdrawal you'll get a confirmation from us by email.
Sending back: send the product back within 14 days of your withdrawal to KORFBALINC., Jachtlaan 67, 3972 TX Driebergen, the Netherlands. This is not a visiting address: post your parcel and do not drop it off.
With our return label, from the Netherlands or Belgium: reply to the confirmation of your withdrawal, or email info@korfbalinc.nl. We'll then email you a PostNL return label. We deduct the cost of that label from your refund: € 6,12 from the Netherlands and € 11,36 from Belgium.
Sending it back yourself: with a carrier of your choice, at your own cost. Keep your proof of postage. If you live outside the Netherlands and Belgium, this is how you send it back.
Damaged or wrongly delivered? Then we pay for the return (section 11).
Your money back: within 14 days of your withdrawal, including the standard shipping costs you paid, via the same payment method. If you used our return label, we deduct its cost. If you chose a more expensive shipping method, you don't get that extra amount back. We may wait to refund you until we have the product back, or until you show that you have sent it.
Careful with the product: you may inspect and try it out as you would in a shop. If you used it more than was needed to judge it, for example wearing a hoodie at training, we may deduct the value it lost as a result from your refund.
Exception: no cooling-off period for products we make specially to your wishes, such as with a name you provide. Such a product clearly says so. We don't sell such products at the moment.

10. The "Withdraw from contract" button

Where: at the bottom of every page of the shop. It takes you to the Withdraw page. The button is there for the entire cooling-off period, day and night. You don't need an account.
What you fill in: your name, your email address and your order number. The order number is in your order confirmation. If you are withdrawing only part of your order, write which products under "Which products". If you leave it empty, you withdraw the whole order.
Confirming: then press Confirm withdrawal. Only then has your withdrawal been sent. If you press it before the end of the cooling-off period, you are in time.
On screen you'll see straight away that your withdrawal has been received, with the date and time.
Confirmation by email: you'll also get a confirmation by email from info@korfbalinc.nl the same day, at the address you entered. It contains what you filled in, the date and time your withdrawal came in, and how to send the product back. Keep that email.

11. Damaged or not right? Your legal guarantee

You are entitled to a product that works as you may expect. This is called the legal guarantee. It also applies after the cooling-off period.
The official European Union notice about the legal guarantee is shown under "Your rights under the legal guarantee": at the bottom of every page, on every product page, in your basket and on the Legal guarantee page. More explanation is at europa.eu/youreurope/garantie.
Is something wrong, or did you get the wrong product? Email a short explanation and a photo to info@korfbalinc.nl, with your order number. Preferably report it straight away. If you do so within 2 months of discovering it, you are always in time.
You may choose: we repair it, or you get a new product. If that isn't possible, doesn't work within a reasonable time or the problem is serious, you get (part of) your money back. If the product needs to come back, we pay for the return.
If you discover the problem within a year of delivery, we assume it was already there, unless we can show otherwise.
Do you live in Belgium? Then you have a two-year legal guarantee, and for those entire two years we assume the problem was already there at delivery, unless we show otherwise.
Do you live in another country? Then the law of your country may give you more rights, for example a longer guarantee. You always keep those.
If it is broken through incorrect use or an accident, it is not covered by the guarantee.

12. Electrical devices: hand in your old device for free

Buying a new electrical device from us, such as the LCD COACHBOARD, the KORFBAL LAMP or the KORFBAL NEON SIGN? Then we'll take your old device of the same type from you for free. The old device doesn't have to have been bought from us.
How: email info@korfbalinc.nl within a reasonable time after delivery, with your order number. If you live in the Netherlands or Belgium, we'll email you a free PostNL return label. If you live in another country, we'll work out together how you can hand it in for free.
Remove the battery before you send an old device: used lithium batteries may not be sent by post.
Empty batteries can be handed in free of charge at a battery collection point, for example in a supermarket or at a recycling centre. You don't have to buy anything there. You can find a collection point near you on legebatterijen.nl. Electrical devices and batteries never belong in household waste.

13. Reviews

Our shop at www.korfbalinc.shop has no reviews, and we don't ask you for a review. In the Shop app, Shopify may itself ask you to rate an order; Shopify arranges that, not us. If we do show reviews later, this section will first explain how we check that a review comes from a real buyer.

14. Ordering for a club

Want to order several items for a club or team? Fill in the Order for your club form. That is a request, not yet an order.
We'll contact you and send a quote with the price, the delivery time and the payment method.
There is only a purchase once you accept that quote. Clubs pay by invoice, within 14 days.
Cooling-off period for clubs: if you order on behalf of a club or association, you are not a consumer under the law, and the statutory cooling-off period does not apply. Even so, with us you also get a 14-day cooling-off period in that case. It works as in section 9: the 14 days start the day after you have received everything, you let us know by emailing info@korfbalinc.nl, and the same rules and costs apply to sending things back.
Ordering for yourself through the normal shop, even if it's for your team? Then all the rules for consumers simply apply.

15. Complaints

Do you have a complaint? Email info@korfbalinc.nl. You'll get a reply within 2 working days. If we need to look into something, you'll hear within 14 days how we will resolve it.
If we can't work it out together, you can go to court.
If you live in another country of the European Union, the European Consumer Centre in your country can help you with a complaint about a shop in another country.

16. Under 18?

Are you under 18? Then ask a parent whether you may order. For a small purchase that young people of your age normally make themselves, that isn't necessary.

17. Privacy

How we handle your data is explained in our privacy policy. It also explains which emails the shop sends and what Meta and Google learn about your visit to the shop.

18. Which law applies?

Dutch law applies to these terms and your purchase.
If you live outside the Netherlands, you always keep the protection that the consumer law of your country gives you.
A dispute goes to the court designated by law. As a consumer you may always go to the court in your own country.

19. Changes

We may change these terms. Your order is governed by the terms that were in the shop when you ordered.

Version of October 2026.

Annex. Model withdrawal form

This is the statutory model form. Only complete and return it if you want to withdraw from the purchase. Email it to info@korfbalinc.nl or send it by post. The Withdraw from contract button at the bottom of every page is easier.

To: KORFBALINC., Jachtlaan 67, 3972 TX Driebergen, the Netherlands, info@korfbalinc.nl
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): ..............................
Ordered on (*)/received on (*): ..............................
Order number (not required, but it helps us): ..............................
Name of consumer(s): ..............................
Address of consumer(s): ..............................
Signature of consumer(s) (only if this form is notified on paper): ..............................
Date: ..............................

(*) Delete as appropriate.